Case Studies

Real support work for real online stores. Our clients prefer to stay private, so we describe each brand by its industry instead of its name. The work, the tools and the results are exactly as they happened.

Customer service and operations for a growing fashion brand

Fashion and apparel · Live chat, email, phone, social media and store operations

Slow replies, delayed refunds and shipping problems were costing a fast-growing clothing brand sales. We took over support across every channel, then fulfillment, shipping and supplier coordination. Result: 95% customer satisfaction, 30% faster order processing and 20% more repeat purchases.

Read the fashion brand case study

Fixing slow, inconsistent support for a luxury flower brand

Luxury gifting · Email, phone and live chat

Inconsistent answers and slow replies were leading to refunds and poor reviews. We built a full knowledge base, set up email, phone and chat, and introduced a replace-or-credit-first refund process. Result: faster replies, fewer refund requests and a run of new 5-star Google reviews.

Read the flower brand case study

Phone support and bookings for a Florida watersports company

Tours and activities · Phone, SMS and bookings

A busy owner was missing calls and losing bookings. Two dedicated agents now cover 12 hours a day, handle bookings in FareHarbor and manage weather changes before customers have to ask. Result: 30% more bookings, 90% customer satisfaction and multiple 5-star Google reviews.

Read the watersports case study

Multichannel support for a supplement brand in rapid growth

Health and wellness · Email, WhatsApp, Facebook, Instagram, Etsy and Amazon

Fast growth brought a flood of messages across six channels. We took full ownership of support, from product questions to refunds, and worked with the warehouse to keep customers accurately informed.

Read the supplement brand case study

Handling 150+ daily inquiries for a beauty device brand

Beauty · Email and live chat

Around 100 emails and 50 chats a day were overwhelming the in-house team. Two trained agents took over both channels, kept live chat satisfaction above 90% and flagged recurring issues back to the brand.

Read the beauty device case study

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