AssistifyBook a call

A virtual assistant for Amazon sellers, from buyer messages to listings.

Your dedicated Amazon virtual assistant answers buyer messages inside Seller Central, handles returns and A-to-z claims, and keeps your listings and stock in order. Trained on your products, working your hours.

Book a 20-minute call From $399/month

Who we help: Private label, FBA and FBM sellers, and brands selling on Amazon alongside Shopify.

Order 114-2208Shipped
Bamboo Cutting Board Set
3 pieces · Natural
Ordered
Shipped
Out for delivery
Delivered
Delivered Today, 2:14pm
Chat with usOnline now
Hi, my order says delivered but I can't find it.
Sorry about that! Amazon shows it was left at your side door at 2:14pm. Could you check there? If it's not there, I'll send a replacement today.
Found it, thank you!
Buyer replied within 24hSeller Central · Message
What we handle

The questions that fill a Seller Central inbox

Buyer messages

Every message answered inside Seller Central, well within Amazon's 24-hour window.

Returns and refunds

Return requests reviewed under your policy, refunds issued, and abuse flagged to you.

A-to-z and chargeback claims

Order details, tracking and photos gathered so you can respond fast and in full.

Listings and content

Titles, bullets, images and prices updated, and suppressed listings fixed.

FBA stock and shipments

Inventory watched, restock alerts raised and shipments to Amazon created with you.

Reviews and feedback

Seller feedback monitored, polite follow-ups sent, and problems passed to you early.

Real questions

How your agent would answer

Pick a question to see a typical reply. These are examples. Your agent always follows your policies and your tone of voice.

Your store's inbox
My order says delivered but it isn't here
Sorry about that! Amazon's tracking shows it was left at your side door at 2:14pm. Could you check there and with neighbours? If it hasn't turned up by tomorrow, I'll send a replacement right away.
What your agent checked
Order in Seller CentralCarrier tracking
Busy seasons

Ready for Prime Day and Q4.

Prime Day, Black Friday and the holidays bring the most buyer messages and returns. Your assistant gets ready with you, so your account health stays clean.

  • Ready answers for delivery, returns and compatibility
  • Stock checks before every peak week
  • Return and refund rules agreed in advance
  • Longer hours in peak weeks, on a custom quote
Getting started

Up and running in under a week

01

A 20-minute call

We learn about your business, your tools and the questions that take most of your time.

02

We learn your store

Your assistant studies your listings, return rules and Seller Central settings, then writes ready answers for you to approve.

03

Live in 2 to 5 days

Your agent starts on your hours, under your brand name. You get a report every two weeks.

Pricing

Where Amazon sellers usually start

Want everything in one team? Complete Support covers chat, email, phone and store management from $1,299/month.

See full pricing
Ecommerce Virtual Assistant$499/monthListings, stock, buyer messages and returns in one dedicated assistant.See what's included Email Support$399/monthBuyer messages and returns answered within an hour, during your hours.See what's included
FAQ

Amazon seller questions

Still have a question? Email saif@assistify.us and I'll reply within an hour.

Your assistant works inside Seller Central with a user account you control, plus any other tools you use, like Shopify, Helium 10 or your help desk. You can change or remove access at any time.

Yes. Amazon expects replies within 24 hours, and your assistant checks messages throughout their shift. Messages that arrive overnight are answered first thing, and we can add weekend cover on a custom quote.

Yes. Your assistant gathers the order details, tracking and photos, writes a clear response for the claim, and contacts unhappy buyers politely. We never ask buyers to change reviews in exchange for anything, which follows Amazon's rules.

No. Your agent replies under your brand name, in your tone of voice, from your own help desk.

Usually within 2 to 5 days of our first call.

Let's talk about your store.

Book a 20-minute call. Tell us what your customers ask most, and we'll show you how your agent would handle it.

Book a call Prefer email? Write to saif@assistify.us. I reply within an hour.

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