AssistifyBook a call

Answer shoppers while they're still deciding.

A dedicated agent runs your store's live chat 24/7, under your brand name. They answer sizing, shipping and product questions, help hesitant buyers check out, and sort out order problems before they turn into tickets.

Book a 20-minute call From $399/month
Linen Wrap Dress
$128
Size
XSSML
Chat with usOnline now
Hi! Is this dress true to size? I'm usually between S and M.
Hi Maya! It runs a little small, so the M will give you a relaxed fit. Exchanges are easy if it's not right.
Perfect, ordering the M now!
Added to cartLinen Wrap Dress · Size M
24/7
Including nights and weekends
1 agent
Dedicated to your store, never shared
2–5 days
From first call to going live
95%
Average customer satisfaction
What your agent handles

Before the sale and after it

One agent covers the whole journey, so your customers never get passed around.

Before the sale

  • Sizing and fit advice, including swimwear and intimates
  • Product questions about materials, care and compatibility
  • Shipping times, costs and delivery options
  • Discount codes and promotions
  • Helping hesitant buyers get through checkout

After the sale

  • Order status and tracking
  • Order changes and address edits
  • Returns and exchanges
  • Refunds, within the rules you set
  • Passing anything unusual to you, with the full context
Our method

Connect and Convert

Saif built this method over 350+ projects. Every agent is trained on it, and it works for questions before and after the sale. Click a step to see it in the chat.

Example chatSizing question
Is the Linen Wrap Dress true to size?
1 · Connect
Hi Maya, thanks for reaching out! Happy to help you find the right fit.
2 · Ask
What size do you usually wear, and do you like a relaxed or a fitted look?
Usually S or M. I like it a bit relaxed.
3 · Resolve
Then the M is your size. This dress runs slightly small, so the M gives you that relaxed fit.
4 · Close the loop
I've put the M in your cart. Anything else I can help with before you check out?
Quality

How we make sure every chat is done right

01

Careful hiring

Every agent passes an English test, a skills test and a check of their support experience.

02

Trained before day one

1 to 2 weeks of training before they join any store, then 2 to 5 days learning yours.

03

Checked every week

Saif reviews chats, watches live conversations and sends you a report every week.

04

Shifts always covered

Agents are cross-trained, so your chat stays open even when someone is off.

Works inside your chat tool

You keep your current setup and licences. Your agent logs in and works there, under your brand name. Chats in other languages are handled with translation tools.

GorgiasZendeskIntercomRe:amazeHelp ScoutShopify Inboxand others
Pricing

Live Chat Support

Included

  • A dedicated agent who works under your brand name
  • Weekly report on chats, common questions and issues
  • A direct line to Saif
  • No setup fee, month to month, cancel anytime

What changes the price

Hours of coverageChat volumeNights and weekendsAdding email support

Want to test us first? Start with a paid pilot.

FAQ

Live chat questions

Still have a question? Email saif@assistify.us and I'll reply within an hour.

No. Your agent uses your brand name and follows your tone of voice, so customers see your store, not us.

Your agent passes it to you with the full context, following the rules you set. You only hear about what actually needs you.

Any hours you choose, up to 24/7 including weekends. Many stores start with the hours their customers are most active.

Our agents work in English. For other languages, we use translation tools so customers still get a quick, clear answer.

No. We work inside the tool you already use, like Gorgias, Zendesk or Intercom. You keep paying for your own licence.

Yes. You can start with a paid pilot, and after that it's month to month with no setup fee.

Other services

Email SupportEvery ticket answered within an hour.From $399/monthPhone SupportInbound calls, inside your phone system.From $699/monthStore ManagementListings, inventory, orders and returns.From $799/month

Never miss another chat

Book a 20-minute call. Tell us about your store and your chat volume, and we'll tell you honestly how we can help.

Book a call Prefer email? Write to saif@assistify.us. I reply within an hour.