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Customer support for jewelry brands, from ring sizes to gift notes.

Your dedicated agent answers the questions every jewelry store gets: which ring size, will it tarnish, can you add a gift note. Under your brand name, on the hours you choose.

Book a 20-minute call From $399/month

Who we help: Fine and demi-fine jewelry, personalized jewelry, watches and accessories brands.

Order #3307In transit
Initial Pendant Necklace
14k gold vermeil · "M"
Ordered
Shipped
Out for delivery
Delivered
Arrives Thursday
Chat with usOnline now
Will it arrive before her birthday on Friday?
Yes! It's with UPS and arrives Thursday, gift wrapped with your note inside. Here's your tracking link.
You're a lifesaver!
Delivery confirmedOrder #3307 · Gift wrapped
What we handle

The questions that fill a jewelry inbox

Ring sizing

Size guides, sizing tips and resizing options, so the ring fits the first time.

Materials and care

Clear answers on gold, silver and plating, plus how to keep pieces looking new.

Personalization

Engraving details checked and confirmed before production starts.

Gifting

Gift notes, gift wrap, hidden prices and delivery dates for special days.

Returns and exchanges

Handled under your policy, including rules for personalized pieces.

High-value shipping

Signature delivery, insurance and lost-parcel claims handled carefully.

Real questions

How your agent would answer

Pick a question to see a typical reply. These are examples. Your agent always follows your policies and your tone of voice.

Your store's inbox
What ring size should I order?
Our rings follow standard US sizes. If you're buying as a surprise, borrow a ring she wears on the same finger and compare it with our size guide. If it doesn't fit, the first resize is free.
What your agent checked
Size guideResizing policy
Busy seasons

Ready before Valentine's and the holidays.

Valentine's Day, Mother's Day and the holidays bring the most questions and the tightest deadlines. Your agent gets ready with you, so nothing piles up.

  • Gift deadlines written as ready answers
  • Engraving cutoffs checked before every peak
  • Sizing and care notes for every new collection
  • Longer hours in peak weeks, on a custom quote
Getting started

Up and running in under a week

01

A 20-minute call

We learn about your business, your tools and the questions that take most of your time.

02

We learn your store

Your agent studies your size guides, materials, engraving rules and return policy, then writes ready answers for you to approve.

03

Live in 2 to 5 days

Your agent starts on your hours, under your brand name. You get a report every two weeks.

Pricing

Where jewelry brands usually start

Want everything in one team? Complete Support covers chat, email, phone and store management from $1,299/month.

See full pricing
Live Chat Support$399/monthSizing and gifting questions answered while shoppers decide.See what's included Email Support$399/monthOrders, engravings and returns answered within an hour, during your hours.See what's included
FAQ

Jewelry brand questions

Still have a question? Email saif@assistify.us and I'll reply within an hour.

Your agent works inside the tools you already use: your Shopify store, your help desk and your returns app. We set up the access together on day one.

Yes. Your agent confirms engraving details, checks the production status and makes changes before the cutoff. Anything after production starts comes to you first.

Your agent tracks the parcel, opens a claim with the carrier and keeps the customer updated. Replacements and refunds follow your rules and any amount limits you set.

No. Your agent replies under your brand name, in your tone of voice, from your own help desk.

Usually within 2 to 5 days of our first call.

Let's talk about your store.

Book a 20-minute call. Tell us what your customers ask most, and we'll show you how your agent would handle it.

Book a call Prefer email? Write to saif@assistify.us. I reply within an hour.

Also see: Beauty & Skincare · Flowers & Gifts · Clothing & Apparel