AssistifyBook a call

Customer support for flower and gift shops, from delivery times to gift notes.

Your dedicated agent answers the questions every flower and gift shop gets: will it arrive on the day, can I change the card message, what if they're not home. Under your brand name, on the hours you choose.

Book a 20-minute call From $399/month

Who we help: Online florists, flower box brands, gift box companies and same-day delivery shops.

Order #2290Out for delivery
Signature Rose Box
12 red roses · Card included
Ordered
Shipped
Out for delivery
Delivered
Arrives 2 to 5pm
Chat with usOnline now
Can I change the card message? It goes out today.
Yes, just in time! I've updated your card to 'Happy anniversary, love. 10 years and counting.' It's out for delivery and arrives between 2 and 5pm.
Thank you so much!
Card message updatedOrder #2290 · 2-5pm window
What we handle

The questions that fill a flower shop inbox

Delivery dates and times

Same-day cutoffs, delivery windows and live updates on the day.

Card messages

Gift notes added, checked and changed before the order goes out.

Recipient not home

Safe-place notes, redelivery and quick calls to sort it out.

Freshness and quality

Photos collected, replacements or store credit offered first, under your policy.

Care and longevity

Tips that keep flowers looking fresh for longer, from your care guide.

Substitutions and add-ons

Seasonal swaps explained, plus vases, chocolates and upgrades added.

Real questions

How your agent would answer

Pick a question to see a typical reply. These are examples. Your agent always follows your policies and your tone of voice.

Your store's inbox
Can it arrive today?
Yes! Same-day orders placed before 1pm arrive between 2 and 6pm. It's 11:40 now, so you're in time. Would you like a card message added?
What your agent checked
Delivery cutoffsDelivery zones
Busy seasons

Ready for Valentine's and Mother's Day.

Valentine's Day, Mother's Day and the holidays can bring weeks of orders in a few days. Your agent gets ready with you, so no order or message is missed.

  • Delivery cutoffs written as ready answers
  • Substitution rules agreed before peak days
  • Card message checks on every order
  • Longer hours and weekends on peak days, on a custom quote
Getting started

Up and running in under a week

01

A 20-minute call

We learn about your business, your tools and the questions that take most of your time.

02

We learn your store

Your agent studies your delivery zones, cutoffs, care guides and refund policy, then writes ready answers for you to approve.

03

Live in 2 to 5 days

Your agent starts on your hours, under your brand name. You get a report every two weeks.

Pricing

Where flower shops usually start

Want everything in one team? Complete Support covers chat, email, phone and store management from $1,299/month.

See full pricing
Phone Support$499/monthCalls answered on busy delivery days, under your shop name.See what's included Email Support$399/monthDelivery, card and quality questions answered within an hour.See what's included
FAQ

Flower and gift shop questions

Still have a question? Email saif@assistify.us and I'll reply within an hour.

Your agent works inside the tools you already use: your Shopify store, your help desk, your delivery app and your phone system. We set up the access together on day one.

Yes. Your agent answers every customer, and we can add longer hours, weekends or extra cover for peak days on a custom quote. Tell us your busiest dates early so we can plan together.

Your agent collects a photo, then offers a replacement or store credit first, following your policy. Refunds above an amount you set come to you first.

No. Your agent replies under your brand name, in your tone of voice, from your own help desk.

Usually within 2 to 5 days of our first call.

Let's talk about your store.

Book a 20-minute call. Tell us what your customers ask most, and we'll show you how your agent would handle it.

Book a call Prefer email? Write to saif@assistify.us. I reply within an hour.

Also see: Jewelry · Beauty & Skincare · Toys & Games
Real example: How we fixed slow, inconsistent support for a luxury flower brand