Support done the way I'd want it for my own store.
Assistify is a customer support and store management company for Shopify and ecommerce brands. We give each store its own dedicated agent, working under the store's name, in the store's own tools.
We're based in Islamabad, Pakistan, and work with brands in the US, UK, Canada, Europe and Australia. We cover their customers' hours, nights and weekends included.
It started with one inbox
I started Assistify in 2017 by answering customer emails for online stores myself. I learned quickly that good support isn't just about replying fast. It's about understanding what the customer actually needs, and then fixing it.
That became our Connect and Convert method, and every agent we hire is trained on it. I also run my own Shopify store, so I know both sides: what customers expect, and how much time support takes away from growing a brand.
Today I still check our work every week, and I still answer every enquiry myself, usually within an hour.
From one person to a full team
- 2017One person, one inboxSaif starts answering customer emails for online stores on Fiverr, one client at a time.
- 350+Projects deliveredHundreds of ecommerce clients on Fiverr, and the reviews that still bring new brands to us today.
- The teamBuilding AssistifyHiring and training agents to the same standard, with careful tests and the Connect and Convert method.
- 100+Brands supportedClients across the US, UK, Canada and Europe, with 95% average customer satisfaction.
- TodayFour services, one standardLive chat, email, phone and store management, with a dedicated agent for every store and Saif still checking the work.
Four rules we don't break
One store, one agent
Your agent is never shared with other stores. They learn your products and your customers properly, and they stay.
Your brand, not ours
Your customers see your name and hear your voice. We work quietly in the background.
Every customer is a person
We connect, ask, resolve and close the loop. No copy-paste replies, no sending people in circles.
Honest from day one
Clear prices, no setup fee, no lock-in. If we're not the right fit for your store, we'll tell you on the first call.
Awake when your customers are
Our base is in Islamabad. Our hours follow your customers, wherever they are. These clocks are live.
