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Customer support for toy stores, from age ranges to holiday deadlines.

Your dedicated agent answers the questions every toy store gets: is it right for my child's age, will it arrive before the holidays, what if a piece is missing. Under your brand name, on the hours you choose.

Book a 20-minute call From $399/month

Who we help: Toy stores, educational toys, games and puzzles, plush and baby toy brands.

Order #8817In transit
Wooden Train Set
52 pieces · Ages 3+
Ordered
Shipped
Out for delivery
Delivered
Arrives December 20
Chat with usOnline now
Will it arrive before Christmas?
Yes! It's with FedEx and arrives December 20. I've added gift wrap like you asked. Here's your tracking link.
Thank you so much!
Arrives before Dec 25Order #8817 · Gift wrapped
What we handle

The questions that fill a toy store inbox

Age and suitability

Answers from your product age ranges and safety notes, so parents pick the right toy.

Holiday deadlines

Shipping cutoffs, delivery dates and gift wrap for every holiday.

Missing or broken pieces

Replacement parts sent fast, so the toy is ready to play with.

Batteries and assembly

Setup steps and battery info from your manuals.

Gifts and gift receipts

Gift notes, hidden prices and easy returns for gift recipients.

Returns and exchanges

Handled under your policy, including extended holiday returns.

Real questions

How your agent would answer

Pick a question to see a typical reply. These are examples. Your agent always follows your policies and your tone of voice.

Your store's inbox
Is this right for a 3-year-old?
Yes! It's made for ages 3 and up. The pieces are large and there are no small parts. Most 3-year-olds love building the track with a grown-up at first.
What your agent checked
Age rangeSafety notes
Busy seasons

Ready for the holiday rush.

November and December can bring most of a toy store's orders for the year. Your agent gets ready with you, so no parent is left waiting.

  • Holiday shipping cutoffs written as ready answers
  • Stock and backorder notes for best sellers
  • Extended holiday return rules agreed early
  • Longer hours and weekends in December, on a custom quote
Getting started

Up and running in under a week

01

A 20-minute call

We learn about your business, your tools and the questions that take most of your time.

02

We learn your store

Your agent studies your products, age ranges, shipping cutoffs and return policy, then writes ready answers for you to approve.

03

Live in 2 to 5 days

Your agent starts on your hours, under your brand name. You get a report every two weeks.

Pricing

Where toy stores usually start

Want everything in one team? Complete Support covers chat, email, phone and store management from $1,299/month.

See full pricing
Email Support$399/monthOrder, gift and missing-piece questions answered within an hour.See what's included Live Chat Support$399/monthAge and gift questions answered while parents decide.See what's included
FAQ

Toy store questions

Still have a question? Email saif@assistify.us and I'll reply within an hour.

Your agent works inside the tools you already use: your Shopify store, your help desk and your returns app. We set up the access together on day one.

Your agent answers every customer. We don't stop at 50 chats or emails a day. If you need longer hours or weekends in November and December, we'll give you a custom quote.

Yes, from your product age ranges, safety notes and manuals. Anything about an injury or a possible safety issue comes to you right away.

No. Your agent replies under your brand name, in your tone of voice, from your own help desk.

Usually within 2 to 5 days of our first call.

Let's talk about your store.

Book a 20-minute call. Tell us what your customers ask most, and we'll show you how your agent would handle it.

Book a call Prefer email? Write to saif@assistify.us. I reply within an hour.

Also see: Kids' Clothing · Electronics · Flowers & Gifts