Live Chat Support
Answer shoppers while they're still deciding. Your agent handles sizing, shipping and product questions, and helps hesitant buyers check out.
From $399/month
Learn more Customer support for Shopify and ecommerce brands
We answer your customers. You run your store.
A dedicated agent handles your live chat, email and phone support, plus the daily work inside your store. They work under your brand name, 24/7, starting at $399 a month.
No setup feeNo contractLive in 2 to 5 days
YS
Your Store
Online now
Hi! I ordered the linen dress last week. When will it arrive?
Emma · 9:41 PM
Hi Emma! Your order shipped yesterday and arrives Thursday. I've emailed you the tracking link.
Sara · Your Store support
Type a message…
Since 2017
Supporting online stores
100+
Brands supported
95%
Average customer satisfaction
1 hour
Email reply time
Brands we've supported
The problem
Sound familiar?
01Your inbox has 150 unread emails, and you still have orders to ship.
02You're answering "where's my order?" at midnight.
03Shoppers ask about sizing on live chat, nobody answers, and they leave.
04Your last VA disappeared, and you had to train someone from zero again.
That's the work we take off your plate, so you can spend your time growing the brand.
Services
What we handle for you
Pick one service or combine them. Every plan comes with your own dedicated agent.
Email Support
Every ticket answered within an hour. Your agent processes refunds, returns, exchanges and order changes directly in your helpdesk and Shopify.
From $399/month
Learn more Phone Support
Inbound calls answered by a trained agent, inside the phone system you already use.
From $699/month
Learn more Store Management
The daily work that keeps your store running: product listings, inventory updates, order processing, returns, apps, marketplaces and 3PL coordination.
From $799/month
Learn more Why Assistify
Why brands stay with us
01
Your own agent, never shared
One dedicated person learns your products, policies and tone. They don't split their day across ten other stores.
02
They work as your brand
Your customers see your brand name and your voice. They never know they're talking to an outside team.
03
They know Shopify
Our agents work inside Shopify, Gorgias, Zendesk and the tools you already use, and take real actions like refunds and order edits.
04
24/7, weekends included
Customers get answers at 2 a.m. on a Sunday, when most stores go quiet.
05
The founder checks the work
Saif reviews tickets, monitors live chats and sends you a report every week.
06
No lock-in
Month to month, no setup fee. Start with a paid pilot if you want to test us first.
How it works
From first call to live support in under a week
- 1
Book a call
In 20 minutes, we learn about your store, your ticket volume and the tools you use.
- 2
Get your price
You get one clear monthly price, with no setup fee and no contract.
- 3
We train your agent
Over 2 to 5 days, your agent learns your products, policies, tone and systems.
- 4
Go live
Your customers get answers, and you get a weekly report plus a direct line to Saif.
Pricing
Simple monthly pricing
Your final price depends on your hours and volume. We'll give you an exact number on the call.
Live Chat Support
From
$399/month
Email Support
From
$399/month
Phone Support
From
$699/month
Store Management
From
$799/month
Every plan includes:A dedicated agentWeekly reportsNo setup feeCancel anytime
See full pricing 
I personally answer every enquiry, usually within an hour.
Meet the founder
You'll always know who's responsible
I'm Saif. I started Assistify in 2017 by answering customer emails for online stores myself, and delivered 350+ projects on Fiverr before building a team.
Today we support brands across the US, UK, Canada, Europe and Australia from our base in Islamabad, Pakistan. I still check our work every week.
Saif
Founder, Assistify
Testimonials
What our clients say
Fantastic. We will continue to work with Assistify as they are true professionals and deal with our customer queries in a timely manner.
More than "very satisfied" with the end result. Expert in Shopify services. Highly recommended.
Assistify has supported our business for several months now and has provided exceptional support. Highly recommended!
We work inside the tools you already use
FAQ
Questions store owners ask us
Still have a question? Email saif@assistify.us and I'll reply within an hour.