AssistifyBook a call

Every email answered within an hour.

A dedicated agent works through your support inbox 24/7, under your brand name. They don't just reply. They process refunds, returns, exchanges and order changes in your helpdesk and Shopify, so each email is solved, not just answered.

Book a 20-minute call From $399/month
Support inbox
4 openAll caught up
DLWhere is my order??Daniel · Birthday gift, party on SaturdayOpenSolved
PRWrong size, can I exchange?Priya · Order #2381OpenSolved
JMPlease change my shipping addressJames · Moved last weekOpenSolved
AKItem arrived damagedAisha · Photo attachedOpenSolved
1 hour
Reply time on every email
24/7
Including nights and weekends
1 agent
Dedicated to your store, never shared
95%
Average customer satisfaction
What your agent handles

Answers and actions

Most emails need something done, not just said. Your agent has the access to do it.

Answers

  • "Where's my order?" and tracking questions
  • Product, sizing and policy questions
  • Shipping delays and lost parcels
  • Complaints, handled calmly and quickly
  • Missing, wrong or damaged items

Actions

  • Refunds, within the rules you set
  • Returns and exchanges
  • Order edits and cancellations
  • Address changes before an order ships
  • Passing anything unusual to you, with the full context
The difference

What a good reply looks like

Same customer, same problem. Compare a typical support reply with one written the Assistify way, using our Connect and Convert method.

Daniel wroteMon, 9:02 AM
Where is my order??

Hi, I ordered a birthday gift 9 days ago and it still hasn't arrived. The party is on Saturday. Can you help?

Sara at Your Store repliedMon, 9:31 AM

Hi Daniel, I'm sorry your gift hasn't arrived yet, especially with the party on Saturday.

I checked your order: the parcel is being held at your local depot after a missed delivery. I've booked a redelivery for Friday and sent you the tracking link.

If it isn't with you by Friday at noon, just reply here and I'll get a replacement out to you right away.

Replied in 29 minutesUses his name and his deadlineChecks the order and takes actionCloses the loop with a backup plan
Quality

How we make sure every email is done right

01

Careful hiring

Every agent passes an English test, a skills test and a check of their support experience.

02

Trained before day one

1 to 2 weeks of training before they join any store, then 2 to 5 days learning yours.

03

Checked every week

Saif audits tickets himself and sends you a report every week.

04

Shifts always covered

Agents are cross-trained, so your inbox never piles up when someone is off.

Works inside your helpdesk

You keep your current setup and licences. Your agent logs in and works there, under your brand name. Emails in other languages are handled with translation tools.

GorgiasZendeskHelp ScoutRe:amazeIntercomShopifyand others
Pricing

Email Support

Included

  • A dedicated agent who works under your brand name
  • Replies within an hour during your covered hours
  • Weekly report on tickets, common issues and trends
  • No setup fee, month to month, cancel anytime

What changes the price

Email volumeHours of coverageNights and weekendsAdding live chat

Want to test us first? Start with a paid pilot.

FAQ

Email support questions

Still have a question? Email saif@assistify.us and I'll reply within an hour.

Yes. During the hours we cover, every email gets a reply within an hour. With 24/7 coverage, that includes nights and weekends.

Yes. They work directly in your helpdesk and Shopify, handling refunds, returns, exchanges and order changes within the rules you set.

Calmly. Agents are trained to listen first, fix the actual problem and follow up. Anything sensitive or unusual comes to you with the full context.

No. Your agent signs off with your brand name and writes in your tone of voice.

The one you already use, like Gorgias, Zendesk or Help Scout. You keep paying for your own licence and we work inside it.

Yes. You can start with a paid pilot, and after that it's month to month with no setup fee.

Other services

Live Chat SupportAnswer shoppers while they're still deciding.From $399/monthPhone SupportInbound calls, inside your phone system.From $699/monthStore ManagementListings, inventory, orders and returns.From $799/month

Clear your inbox for good

Book a 20-minute call. Tell us about your store and your email volume, and we'll tell you honestly how we can help.

Book a call Prefer email? Write to saif@assistify.us. I reply within an hour.