AssistifyBook a call

Customer support for kids' clothing brands, from size charts to gift orders.

Your dedicated agent answers the questions every kids' clothing store gets: which size for my child, will it shrink, can I swap it for the next size up. Under your brand name, on the hours you choose.

Book a 20-minute call From $399/month

Who we help: Babywear, toddler and kidswear brands, school uniform and kids' activewear stores.

Order #9143In transit
Organic Cotton Romper
12-18 months · Sage
Ordered
Shipped
Out for delivery
Delivered
Arrives Friday
Chat with usOnline now
My son is 11 months but tall. Which size?
I'd go with 12-18 months. It fits up to 32 inches, so he'll have room to grow. If it's too big, the exchange is free.
Perfect, I'll order that.
Size recommendedSize chart · Free exchange
What we handle

The questions that fill a kids' clothing inbox

Sizing by age and height

Answers from your size chart, with room to grow in mind.

Fabrics and care

Materials, washing instructions and shrinkage answered clearly.

Exchanges for the next size

Swaps set up fast, because kids grow and parents need it to fit now.

Gifts and baby showers

Gift notes, gift receipts and delivery dates for special days.

Where is my order?

Tracking links, delivery dates and chasing the carrier when a parcel stops moving.

Back to school and sales

Stock checks, sale terms and code questions before the rush.

Real questions

How your agent would answer

Pick a question to see a typical reply. These are examples. Your agent always follows your policies and your tone of voice.

Your store's inbox
Which size for my child?
I'd go by height rather than age. Our 2T fits children up to 36 inches, so if she's 34 inches now, 2T gives her room to grow.
What your agent checked
Size chartProduct notes
Busy seasons

Ready for back to school and the holidays.

Back to school, Black Friday and holiday gifting bring the most questions. Your agent gets ready with you, so nothing piles up.

  • Size and stock notes for every new season
  • Gift and holiday shipping cutoffs written early
  • Exchange rules agreed before the rush
  • Longer hours in peak weeks, on a custom quote
Getting started

Up and running in under a week

01

A 20-minute call

We learn about your business, your tools and the questions that take most of your time.

02

We learn your store

Your agent studies your size charts, fabrics, care guides and return policy, then writes ready answers for you to approve.

03

Live in 2 to 5 days

Your agent starts on your hours, under your brand name. You get a report every two weeks.

Pricing

Where kids' brands usually start

Want everything in one team? Complete Support covers chat, email, phone and store management from $1,299/month.

See full pricing
Live Chat Support$399/monthSizing questions answered while parents decide.See what's included Email Support$399/monthTracking, exchanges and gift orders answered within an hour.See what's included
FAQ

Kids' clothing brand questions

Still have a question? Email saif@assistify.us and I'll reply within an hour.

Your agent works inside the tools you already use: your Shopify store, your help desk and your returns app. We set up the access together on day one.

Yes. Your agent approves exchanges under your policy, sends labels and ships the new size. Anything outside your policy, or above an amount you set, comes to you first.

Your agent answers from your fabric and care information. Questions about a child's health or skin condition go to their doctor, and anything serious comes to you right away.

No. Your agent replies under your brand name, in your tone of voice, from your own help desk.

Usually within 2 to 5 days of our first call.

Let's talk about your store.

Book a 20-minute call. Tell us what your customers ask most, and we'll show you how your agent would handle it.

Book a call Prefer email? Write to saif@assistify.us. I reply within an hour.

Also see: Clothing & Apparel · Toys & Games · Jewelry