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Customer support for beauty brands, from shade matches to subscriptions.

Your dedicated agent answers the questions every beauty and skincare store gets: which shade, how to use it, where's my order. Under your brand name, on the hours you choose.

Book a 20-minute call From $399/month

Who we help: Skincare, makeup, haircare, fragrance and at-home beauty device brands.

Order #6094In transit
Hydrating Serum
30 ml · Fragrance free
Ordered
Shipped
Out for delivery
Delivered
Arrives Tuesday
Chat with usOnline now
Can I use this with my retinol?
Yes! Most people use the serum in the morning and retinol at night. Our routine guide shows the order to apply them. Your serum arrives Tuesday.
Great, thank you!
Routine guide sentOrder #6094 · Arrives Tue
What we handle

The questions that fill a beauty inbox

Shade and product matching

Answers from your shade guides and product notes, so customers pick the right one.

How to use it

Routines, application steps and device instructions from your guides.

Ingredients

Clear answers from your ingredient lists. Medical questions go to the customer's doctor.

Subscriptions

Skips, swaps, pauses and failed payments handled in your subscription app.

Damaged or leaking items

Photos collected, replacements sent and packaging issues flagged to you.

Returns and refunds

Handled under your policy, including rules for opened products.

Real questions

How your agent would answer

Pick a question to see a typical reply. These are examples. Your agent always follows your policies and your tone of voice.

Your store's inbox
Which shade is right for me?
Happy to help! If you wear Fair 2 in most brands, our Shade 120 is the closest match. You can also send me a photo in daylight and I'll check for you.
What your agent checked
Shade guideProduct notes
Busy seasons

Ready before every launch.

New launches, influencer drops, Black Friday and holiday gift sets bring the most questions. Your agent gets ready with you, so nothing piles up.

  • Product and shade notes for every launch
  • Subscription and billing rules agreed in advance
  • Gift set and bundle answers written early
  • Longer hours in peak weeks, on a custom quote
Getting started

Up and running in under a week

01

A 20-minute call

We learn about your business, your tools and the questions that take most of your time.

02

We learn your store

Your agent studies your products, shade guides, routines and return policy, then writes ready answers for you to approve.

03

Live in 2 to 5 days

Your agent starts on your hours, under your brand name. You get a report every two weeks.

Pricing

Where beauty brands usually start

Want everything in one team? Complete Support covers chat, email, phone and store management from $1,299/month.

See full pricing
Live Chat Support$399/monthShade and routine questions answered while shoppers decide.See what's included Email Support$399/monthOrders, subscriptions and returns answered within an hour, during your hours.See what's included
FAQ

Beauty brand questions

Still have a question? Email saif@assistify.us and I'll reply within an hour.

Your agent works inside the tools you already use: your Shopify store, your help desk and your subscription app. We set up the access together on day one.

No. Your agent answers from your product information and routine guides. Questions about skin conditions, allergies or reactions go to the customer's doctor, and anything serious comes to you right away.

Yes. Your agent learns how your device works, including safety steps and usage guidelines, and walks customers through it. Recurring issues are flagged to you so you can improve your instructions.

No. Your agent replies under your brand name, in your tone of voice, from your own help desk.

Usually within 2 to 5 days of our first call.

Let's talk about your store.

Book a 20-minute call. Tell us what your customers ask most, and we'll show you how your agent would handle it.

Book a call Prefer email? Write to saif@assistify.us. I reply within an hour.

Also see: Jewelry · Health & Wellness · Clothing & Apparel
Real example: How we handled 150+ daily inquiries for a beauty device brand