AssistifyBook a call

Customer support for clothing brands, from sizing to returns.

Your dedicated agent answers the questions every fashion and apparel store gets: where an order is, which size to pick, how to swap it. Under your brand name, on the hours you choose.

Book a 20-minute call From $399/month

Who we help: Clothing, athleisure and activewear, menswear, womenswear and kidswear brands.

Order #4821In transit
Relaxed Hoodie
Size L · Oat
Ordered
Shipped
Out for delivery
Delivered
Arrives Thursday
Chat with usOnline now
Hi, where's my order? It's been 5 days.
Hi Jordan! It's with UPS and arrives Thursday. Here's your tracking link.
Amazing, thank you!
Tracking link sentOrder #4821 · UPS
What we handle

The questions that fill a clothing inbox

Where is my order?

Tracking links, delivery dates and chasing the carrier when a parcel stops moving.

Sizing and fit

Answers from your size guide and product notes, so shoppers pick the right size the first time.

Returns and exchanges

Approved under your policy, with labels sent, sizes and colours swapped, and refunds issued.

Wrong or damaged items

Photos collected, replacements sent, and patterns flagged to you before they grow.

Preorders and backorders

Honest dates, updates when stock lands, and cancellations handled when customers ask.

Codes, sales and cutoffs

Discount codes that won't apply, holiday shipping cutoffs and international duties.

Real questions

How your agent would answer

Pick a question to see a typical reply. These are examples. Your agent always follows your policies and your tone of voice.

Your store's inbox
Where's my order?
Hi Sam! Your order left our warehouse Monday and it's with UPS now. It should arrive Thursday. Here's your tracking link so you can follow it.
What your agent checked
Order in ShopifyCarrier tracking
Busy seasons

Ready before the rush.

Black Friday, holiday gifting, new drops and sale weeks bring the most questions. Your agent gets ready with you, so nothing piles up.

  • Holiday shipping cutoffs written as ready answers
  • Size and stock notes for every new drop
  • Sale terms and code rules checked before launch
  • Longer hours in peak weeks, on a custom quote
Getting started

Up and running in under a week

01

A 20-minute call

We learn about your business, your tools and the questions that take most of your time.

02

We learn your store

Your agent studies your size guides, return policy and shipping times, then writes ready answers for you to approve.

03

Live in 2 to 5 days

Your agent starts on your hours, under your brand name. You get a report every two weeks.

Pricing

Where clothing brands usually start

Want everything in one team? Complete Support covers chat, email, phone and store management from $1,299/month.

See full pricing
Live Chat Support$399/monthSizing and product questions answered while shoppers decide.See what's included Email Support$399/monthTracking, returns and exchanges answered within an hour, during your hours.See what's included
FAQ

Clothing brand questions

Still have a question? Email saif@assistify.us and I'll reply within an hour.

Your agent works inside the tools you already use: your Shopify store, your help desk and your returns app. We set up the access together on day one.

Yes. Your agent approves returns and exchanges under your policy, sends labels and issues refunds. Anything outside your policy, or above an amount you set, comes to you first.

Your agent answers every customer. We don't stop at 50 chats or emails a day. If you need longer hours or weekends for peak weeks, we'll give you a custom quote.

No. Your agent replies under your brand name, in your tone of voice, from your own help desk.

Usually within 2 to 5 days of our first call.

Let's talk about your store.

Book a 20-minute call. Tell us what your customers ask most, and we'll show you how your agent would handle it.

Book a call Prefer email? Write to saif@assistify.us. I reply within an hour.

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