FAQ SECTION
Frequently asked questions
Will I be bound in a contract?
No, at Assistify, we operate on a Month-to-Month basis. You have the flexibility to cancel our services at any time without being tied to a long-term contract. We believe in providing our clients with the freedom to choose the duration that best suits their needs.
Can you support multiple websites?
Yes, we can support multiple websites. Our team is adept at managing the complexities of various online platforms. If you have multiple websites, we can tailor a custom package to meet your specific needs, ensuring that it is not only effective but also cost-efficient for your business.
What payment methods do you support?
You can choose to pay using credit cards, PayPal, Payoneer, or opt for the traditional wire transfer option. We aim to provide flexibility to accommodate your preferred payment approach.
Do you share the names of the companies you work with?
No, we prioritize your privacy and can sign confidentiality agreements (if required) to keep your business information secure. While we collaborate with various top brands, we respect their confidentiality, ensuring that whether big or small, your brand information remains private.
Are there any additional fees?
No, our plans are straightforward. They cover unlimited chats, emails, tickets, leads, sales, calls, and more. For Phone support, we will request you to provide the App/Software for generating calls and delivering them on your end.
What languages do you speak?
Our team provides support in English. Our agents can communicate through both voice and text to assist your customers.
Do you provide an account manager? What do they do?
Yes, every plan, from 1 agent to custom plans, comes with an account manager. They help you get started with your support plan and are one of your main contacts for your campaign. If you need anything, contact them! Their job is to ensure you’re happy with the support your business is getting.
Can we check chat conversations?
Yes! Many live chat tools keep logs of customer chats, and you can easily review them!
Can you help us set up live chat on our website?
Absolutely! We’ll assist you in selecting the best live chat software for your website and guide you through the integration process.
When are your agents available?
Our agents are available to assist your business 24/7, every day of the year. That means every single day and minute, always here for you!
Which industries do you work with?
We support a wide range of industries, including E-Commerce, Websites, Mobile Applications, Healthcare, Real Estate, Law, IT Services, Software, Start-ups, Auto Sales, Travel & Tourism, Pharmacy, Government, Construction, Web Hosting, Small Businesses, Jobs, Restaurants & Hotels, Online Education, Careers, Fashion, and more!
How do I know which plan is right for me?
We’re here to guide you in choosing the right plan based on your website’s traffic. Whether you’re a small or large website, we can tailor the perfect support plan for you. If you need something specific, we also offer custom plans. Reach out to us for more information and let’s get your support launched to boost your sales!
What is a Dedicated Agent vs Shared Agent?
A dedicated agent is like having your own personal assistant solely focused on your project. At Assistify, we offer dedicated agents for your specific products or services. We also have shared agents who handle live chat/support for 2-3 projects simultaneously. The choice depends on your website traffic. With Assistify, you’ll get the dedication your business deserves!
Where are you located?
Our offices are in Islamabad, Pakistan. We work with clients from around the world, especially in the United States, and we are available 24/7.